Shipping / Ordering

Ordering from Dress to Impress Our goal is to provide you with the best customer service possible. We pride ourselves on our ability to fill your order and ship your order quickly and efficiently. All our prices are in Australian dollars and include GST, and we send goods to addresses within Australia only. All of our garments are brand new from the supplier, with all the swing tags attached. Our garments are predominantly from the U.S.A so the fashions are unique to Australia. To order garments, simply add the items that you want to your shopping cart. Once you have finished, click on "Shopping Cart" and select the "Order form". This will allow you to enter all your details. Please ensure that you include your measurements in the 'comments' space provided on the order form. When you click Submit Order, this automatically sends you an email with the details of your order, and also sends us the necessary notification. You can cancel your order prior to any payment. The next step is to make payment by credit card or a Direct Deposit. We don't ship or order goods until we receive your full payment. Please ensure that you pay for your item/s at the same time as ordering. We do not accept cheques, bank deposit nor money orders as payment. After you order, you will be sent an automatic e-mail which contains a link, whereby you can track the progress of your order with us, online. Delivery We safely pack your order and send all orders in Australia Post Express pre-paid satchels. If you've purchased from our In Stock Now or Sale categories, your garment will be shipped after your credit card payment has cleared, on a business day. Generally, Australia Post will deliver your order within 2-3 working days (regional deliveries may take slightly longer). For purchases from any other category, delivery to you will take approx. 2-3 weeks, as these garments may be ordered from our U.S.A. suppliers. Exchange/Refund policy We will accept returns for the purpose of exchanging garment for a replacement if the garment was damaged in transit to you, or is deemed to be defective in any way. Please contact us within 3 days of receipt of the gown, advising the nature of the defect. We will then email you a Return Authorisation Number. Then please return garment to Dress to Impress, P.O.Box 1088, Thuringowa Central, Townsville,4817. We will also exchange if the item is too large or small, or if you do not like the garment. If you need to exchange your dress for another size or style, please contact us within 3 days of receipt of the dress. We will then email you a Return Authorisation Number. Then please return garment asap to Dress to Impress, P.O.Box 1088, Thuringowa Central, Townsville,4817. The item must be sent back to us by an Express or Registered Post (for tracking purposes) wrapped in its original packaging, be unworn (other than for trying on purposes), in original condition with swing tags still attached. Please write the Return Authorisation Number on the back of the package. (without this number we will not do an exchange). We will then arrange an immediate replacement and if your size/style is out of stock, store credit will be given to you for another gown. Store Credit Notes are valid for a period up to 6 months. Unfortunately we do not give refunds (only if the item is defective). We also do not refund any postage costs incurred by you. Other important information Our merchandise is highly in demand because of its top quality and very affordable prices. Because of this our stock tends to sell out very quickly ....... so you have got to be quick. Our dresses come in a first come, first serve basis. Our inventory changes regularly and we update our website as quickly as we possibly can. If a particular colour or size of a style has gone, that means that the manufacturer has sold them all, and they may decide to run production again on it, or they may discontinue the item. If you have any problems with placing an order ... Please contact us should you have any problems or queries. We care about your order, and will do our utmost to sort out any difficulties to gain your complete satisfaction.